FollowMe Q-Server version 6

The FollowMe Q-Server is Ringdale's end-to-end print-management product, which is the best choice for managing office printing environments. In version 6, FollowMe works seamlessly with workstation and server environments, as well as introducing support for mobile and tablet devices for the mobile workforce.

With integrations for common operating systems, such as Apple Macintosh, Linux, UNIX and Microsoft Windows, the FollowMe Q-Server has the integration capabilities to work with all. Also the FollowMe Q-Server integrates better with ERP system such as SAP or PeopleSoft, to ensure the printing eco-system is fully managed in an all-in-one solution.

FollowMe version 6 offers an abundance of additional productivity gains, for both the user and the administrator, supporting convenient and secure printing whilst providing enhanced maintenance controls.

Mobile printing


With the population of mobile workers expecting to represent 38% of the total global workforce by 2015, it is important for organizations to give their employees the flexibility to print from any location or mobile device.

FollowMe has evolved to make printing more convenient regardless of location, by enabling users to submit documents for print via email or web client.

In addition, the dependency on mobile devices to support productivity has resulted in a growing requirement to print from mobile devices.

Delegated printing


It is time consuming and often frustrating for assistants when they are unable to operate fully on their manager's behalf. The same can be said for printing, managers need the functionality to delegate their printing securely to assistants.

With the delegated printing feature, assistants are empowered with the convenience to print securely for their managers.

Department heads can also benefit during times of staff absence, as staff can print on behalf of the absent staff.



New feature summary


  • Mobile Printing - Users can now print regardless of their location and from any mobile phone or tablet device
  • Delegated Printing -  Assistants are now empowered with the convenience to print securely on behalf of their managers
  • Inbound RAW 9100 Printing - Support for sending print jobs to the FollowMe Q-Server over port 9100 in RAW format (requires username to exist in @PJL USERNAME attribute)
  • Internet Printing Protocol (IPP) - The addition of IPP can simplify printer management and enables SSL to be used for encryption for client workstations to the Q-Server for inbound printing
  • New Home Page Dashboard - Featuring a customizable server performance and resources monitor, as well as a live print activity monitor
  • Automated Printer Creation - Printer profiles can dynamically be created without the need to configure individually, simplifying installations and provisioning of new devices
  • Improved Troubleshooting - End clients can identify issues earlier through a new logging structure, making it easier to find a resolution
  • Improved Reporting - Reports can be scheduled to save to a specified directory, as well as export to PDF or XML
  • Wizard Driven User Imports - Simplified configuration of user import tasks through improvements in the following areas:
    - Import ordering (defining the execution order)
    - Automatic checking of LDAP or CSV schema
    - Logical conditional statements for applying static settings dynamically
    - Import status during import as well as an import report provided at the end
    - Processing offloaded to server rather than on the client
  • Secure PIN Numbers - Users PIN numbers can be securely stored, ensuring administrators cannot view them in plain text
  • Integrated Authentication Support in Web Administration Tool- Active directory security groups can be used to control access to the web administration tool, removing the need for local user accounts in the web administration tool
  • Improved Web Application Setup Wizard- The web application setup wizard has been improved for Windows 2008 and Windows 2008 R2 servers where required roles can automatically be enabled when not previously installed
  • Source IP (Peered Servers or Windows Clustering) - The source IP address can be specified for peered servers or Windows clustering which ensures FollowMe only sends from a specified IP address on multiple IP address homed servers
  • Database Connection Pooling - Configurable connection pool size for database connections to reduce lag time from building connections to the SQL server
  • Database Caching Engine - The database caching engine provides a local database cache for cost models, policies and printers allowing FollowMe to not need to query the database constantly for common lookup tasks